Responsible Gaming at vs7893 — Play Safe, Stay in Control

1Our Commitment to Safe Play

vs7893 views responsible gaming not as a regulatory checkbox but as a genuine obligation to every player on our platform. Bangladesh has a growing online gaming community, and we recognise that for the vast majority of players, betting on cricket, slots, fishing games, and live casino tables is an enjoyable leisure activity. Our role is to ensure it stays that way.

We have invested in a comprehensive responsible gaming framework that gives every vs7893 player the information, tools, and support they need to gamble within their personal limits. This framework covers preventive tools (deposit and loss limits, session reminders), reactive tools (time-out periods, self-exclusion), and human support (our 24/7 live chat team, trained to handle sensitive responsible gaming conversations with care and without judgement).

vs7893 also applies internal controls at the platform level — including algorithms that monitor for patterns associated with problem gambling, such as rapid escalation of bet sizes, extended unbroken sessions, and repeated failed attempts to reverse a self-exclusion request. When these patterns are detected, our responsible gaming team may proactively reach out to the player concerned.

218+ Age Restriction Policy

vs7893 operates an absolute minimum age policy of 18 years. No person under the age of 18 may register an account, make a deposit, place a bet, or access any real-money game on the vs7893 platform. This requirement applies to all players in Bangladesh and any other jurisdiction from which vs7893 accepts players.

How We Verify Player Age

Age verification is integrated into the vs7893 KYC (Know Your Customer) process. Before your first withdrawal — and in many cases before your first deposit above a minimum threshold — you will be required to submit one of the following identity documents:

• Bangladesh National Identity Card (NID) — the primary accepted document for Bangladeshi players.
• Valid passport — accepted as an alternative for players who do not yet hold an NID.
• Bangladesh driving licence — accepted as a supporting document alongside a secondary proof of address.

All submitted documents are reviewed by our KYC team. Accounts where age cannot be confirmed will be suspended pending verification. Any winnings generated on an account that is subsequently found to belong to an underage player will be forfeited and the account permanently closed.

Protecting Minors from Underage Access

If you share a device with younger family members, we strongly encourage you to use device-level parental controls to prevent minors from accessing the vs7893 platform. Never share your account credentials with any other person, and always log out of vs7893 when you are finished playing — particularly on shared or family devices.

3Responsible Gaming Tools

All of the following responsible gaming tools are available free of charge to every vs7893 account holder. They can be accessed through your account settings panel or by contacting our 24/7 live chat support team. Tools that restrict your gambling (limits, time-outs, exclusions) take effect immediately upon activation. Requests to increase a limit or cancel a time-out are subject to a mandatory cooling-off period before they come into force, giving you time to reconsider.

How to Activate a Tool

1. Log in to your vs7893 account and navigate to Account Settings → Responsible Gaming.
2. Select the tool you wish to activate (deposit limit, loss limit, time-out, or self-exclusion).
3. Enter the value or duration you wish to set and confirm your choice.
4. Restrictive settings (reductions, time-outs, exclusions) take effect immediately. You will receive a confirmation email to your registered address.
5. Alternatively, contact our live chat support team at any time — day or night — and an agent will activate any responsible gaming tool on your behalf within minutes.

4Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment. If you recognise several of these patterns in your own habits, it is time to use vs7893's responsible gaming tools or to seek external support.

5Self-Exclusion & Account Closure

Self-exclusion is the most robust responsible gaming tool available on vs7893. It is designed for players who believe they need a significant period away from gambling to regain control. Unlike a short time-out, a self-exclusion cannot be reversed for the duration of the exclusion period chosen — this is intentional, to protect players in vulnerable moments from impulsive decisions to return.

Self-Exclusion Duration Options

• 6 months — the minimum self-exclusion period on vs7893.
• 1 year — the most commonly selected option among players who seek a meaningful break.
• 3 years — for players with a sustained pattern of harmful gambling behaviour.
• Permanent — an indefinite exclusion with no end date. This can be reviewed after a minimum of 5 years upon a formal written request, subject to a mandatory assessment.

What Happens During Self-Exclusion

• Your vs7893 account is immediately closed and locked.
• All marketing communications — bonus offers, promotional emails, BPL season alerts, Eid promotions — are permanently suppressed for the duration of the exclusion.
• Any balance remaining in your account at the time of exclusion will be withdrawn to your registered bKash, Nagad, or bank account within 5 business days.
• Pending bets placed before the exclusion are settled normally; no new bets can be placed.
• vs7893 will flag any attempt to create a new account using the same identity details and will close such accounts promptly.

Requesting Self-Exclusion

1. Contact vs7893 live chat support (available 24/7) and inform the agent that you wish to self-exclude. State your preferred duration clearly.
2. The agent will verify your identity and apply the self-exclusion to your account immediately — this takes less than 5 minutes.
3. You will receive a written confirmation email to your registered address confirming the exclusion start date and end date (if applicable).
4. Alternatively, the self-exclusion option is available directly in your account settings under Responsible Gaming → Self-Exclude.

6Protecting Vulnerable Players

vs7893 recognises that certain groups of players may be at elevated risk of developing gambling-related problems. Our platform applies additional care when interacting with players who may be vulnerable, including those experiencing financial hardship, mental health difficulties, or significant life stressors.

Proactive Monitoring

vs7893's responsible gaming systems continuously analyse anonymised account-level data for indicators of potentially problematic gambling patterns. These indicators include — but are not limited to — sudden and large increases in deposit frequency or volume, extended single sessions (particularly late-night sessions), rapid escalation of stake sizes, and account activity that follows a pattern consistent with "chasing" losses. When these patterns are detected, a member of our responsible gaming team may initiate a direct, private conversation with the player via live chat or email to check in and to make them aware of the tools available.

Family and Carer Concerns

If you are a family member, partner, or carer and you are concerned that someone close to you is gambling problematically on vs7893, please contact our support team at [email protected]. While vs7893 cannot disclose account information belonging to another person due to privacy obligations, our team can advise you on the steps available and can flag the account for an enhanced review under our responsible gaming protocols.

7Seeking Help & Support Resources

Acknowledging that gambling has become a problem is a significant and courageous step. vs7893 supports every player who reaches that point and will do everything within our power to assist. Our first recommendation is always to activate self-exclusion immediately to remove access to the platform while you seek broader support.

General Guidance for Players in Bangladesh

If gambling is causing you significant financial, emotional, or family difficulties, we encourage you to speak with a trusted family member or close friend as a first step. Many Bangladeshis find it helpful to discuss financial stress with community leaders or respected elders within their social network. For more structured professional support, speaking with a licensed counsellor or psychologist in Dhaka, Chittagong, Sylhet, or other major cities is advisable. vs7893's support team can provide guidance on locating appropriate services when you contact us directly.

Practical Steps to Regain Control

• Activate a vs7893 self-exclusion immediately to remove access to the platform.
• Speak honestly with a trusted family member or friend about your gambling behaviour.
• Review your finances — understand the extent of any gambling-related debt and create a realistic repayment plan.
• Block gambling-related content on your mobile device using available app-level or network-level tools.
• Engage in alternative leisure activities: sports, community events, family time, or hobby groups — all effective in reducing the urge to gamble.
• Keep a daily journal of triggers and urges to help identify patterns and discuss them with a support professional.

8Responsible Gaming FAQs

How do I set a deposit limit on vs7893?

Log in to your vs7893 account and go to Account Settings → Responsible Gaming → Deposit Limits. Select daily, weekly, or monthly, enter your preferred amount in Bangladeshi Taka, and confirm. Reductions take effect immediately. If you prefer, contact our 24/7 live chat team and an agent will apply the limit for you within minutes.

Can I reverse a deposit limit increase before it takes effect?

Yes. Any request to increase a deposit limit is subject to a mandatory 24-hour cooling-off period before it becomes active. During that window you can cancel the increase request at any time through your account settings or via live chat — the existing lower limit will remain in force.

How quickly does a time-out take effect?

Time-out periods on vs7893 are activated instantly. The moment you confirm a time-out, your account is suspended and you will be logged out. You will not be able to log back in until the time-out period has fully elapsed. Any pending withdrawals will continue to be processed normally during a time-out.

What is the minimum self-exclusion period at vs7893?

The minimum self-exclusion period is 6 months. Self-exclusion cannot be reversed during the chosen period regardless of the circumstances. This irreversibility is a deliberate safeguard designed to protect players in vulnerable moments from impulsive decisions to return to gambling before they are genuinely ready.

Will vs7893 continue to send me promotional offers during a time-out or self-exclusion?

No. All marketing communications — including bonus offers, BPL cricket promotions, Eid special offers, and general newsletters — are automatically suppressed for the full duration of any time-out or self-exclusion period. If you receive any marketing material from vs7893 during an active exclusion, please notify us immediately at [email protected].

What happens to the balance in my account when I self-exclude?

Any account balance remaining at the time your self-exclusion is applied will be paid out to your registered withdrawal method — bKash, Nagad, Rocket, Upay, or bank account — within 5 business days. You do not forfeit your balance by choosing to self-exclude. Pending bets placed before the self-exclusion was activated are settled normally.

Is there a minimum age requirement to play on vs7893?

Yes. vs7893 operates a strict 18+ minimum age policy. All players are required to complete identity verification (KYC) confirming they are 18 years of age or older before any withdrawals — and in many cases before significant deposits — are permitted. Any account found to belong to an underage player is permanently closed and any associated winnings are forfeited.

How can a family member raise a concern about someone's gambling on vs7893?

Family members or carers who are concerned about a loved one's gambling activity on vs7893 are welcome to contact our responsible gaming team at [email protected]. Please include "Family Concern — Responsible Gaming" in the subject line. While privacy rules prevent us from disclosing account-specific information, our team will flag the account for review and provide guidance on the support options available to both the player and their family.